FAQ
🔹 Are your products genuine?
Yes, all our products are made of 925 sterling silver.
🔹 How do I enter the raffle?
Every purchase of ₪200 or more (after discounts) earns you an automatic raffle ticket.
🔹 What prizes can I win?
Cash prizes between ₪5000–₪10000, iPhones, gift cards, exclusive silver pieces, and more surprises!
🔹 Do my points ever expire?
No, your points remain valid as long as your account is active.
🔹 How do I receive my affiliate commissions?
Commissions are paid monthly, 30 days after the related purchase.
🔹 What is my commission rate?
• 5% for 0–999 points
• 7% for 1000–2999 points
• 10% for 3000 points and above
🔹 How do I know if someone purchased through my referral link?
Your dashboard will show every sale made through your link.
🔹 Is there a minimum amount to withdraw my commissions?
Yes, you can withdraw once you reach ₪200 or more.
🔹 Do you add new products regularly?
Yes! We constantly update our collection with the latest designs.
🔹 Can I request gift wrapping?
Of course! Just select the gift wrap option at checkout.
🔹 What are the shipping fees?
• Orders under ₪300: ₪35 shipping fee.
• Orders of ₪300 or more: Free shipping.
🔹 Do you ship internationally?
Currently, we only ship within the country.
🔹 Can I return an item if I’m not happy with it?
Yes, you can return it within 14 days if it’s defective or doesn’t match the description.
🔹 When will I receive my order?
Orders are usually delivered within 3–5 business days.
🔹 How can I contact you if I have an issue?
You can reach us via email at:
📧 info@kalimira.com
📧 support@kalimira.com
🔹 Can I change my order after it’s placed?
If the order hasn’t shipped yet, contact us immediately and we’ll assist you.
🔹 Do you offer cash on delivery?
Currently, we only accept online payments.
🔹 Can I order in bulk?
Yes, we offer special rates for large orders. Contact us for details.
🔹 Do you offer loyalty discounts?
Yes, we have special discounts and loyalty programs for our regular customers.
🔹 Can I request a custom design?
Yes! We offer customization services for select items.
🔹 Can I track my order?
Yes, you can track your order status in your account.
🔹 Can I change my shipping address after placing the order?
If the order hasn’t shipped yet, contact us right away to update the address.
🔹 Do your products come with a warranty?
Yes, all our products are covered by a quality guarantee.